Returns & Refunds Policy

If your order arrives damaged or faulty, or it isn't what you ordered, we'll fix it. You can choose a replacement or a full refund.

• Contact us within 48 hours of delivery so we can sort it quickly.
• Include your order number and photos of the item, the label and the packaging.
• If we need the item back, we'll tell you how to send it and we'll pay the return postage.
• There's no restocking fee.

We don't accept returns or give refunds for change of mind. That includes ordering the wrong product or strength by mistake.

Research peptides need controlled storage and handling. Once an order has left us we can't confirm how it has been stored, so we can't take it back or resell it.

You can cancel an order any time before it's dispatched. If you've already paid, we'll refund the full amount. Once an order has been dispatched it can't be cancelled.

Approved refunds are paid back by bank transfer.

Email australiapurepeptides@gmail.com or use our contact page. Please include your order number and photos so we can help straight away.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

This policy is part of our Terms & Conditions. All products are sold for laboratory research use only.