Privacy Policy

When you place an order, contact us, join our email list or complete a customer survey, we collect the details you give us: your name, email address, phone number, shipping address, order details and the payment reference for your bank transfer. We never ask for or store card numbers.

We also collect information about how the website is used, such as the pages you visit, through cookies and analytics tools (see Cookies and analytics below).

We do not sell, trade or rent your personal information. We only share it with:

• Service providers that help us run the business, such as Australia Post for delivery and our email service provider for order and marketing emails
• Analytics and advertising providers: Google and Meta, which measure website traffic and the results of our advertising (see Cookies and analytics below)
• Authorities when the law, a court order or a government regulator requires it
• A new owner if the business is sold or merged

Our website uses cookies and similar technologies to keep your cart working, measure website traffic and see which pages, products and adverts are useful. We use Google Tag Manager to run Google Analytics, and advertising measurement tools such as Google Ads and the Meta Pixel to measure the results of our advertising and show relevant adverts.

These tools can set cookies and receive details such as the pages you visit, products you view or add to your cart, and the order number and value when you place an order. We do not send them your name, email address, phone number or shipping address.

You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout, and manage ad preferences in your Google and Meta account settings.

We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of sending data over the internet is 100% secure.

We keep your information only for as long as we need it for the purposes above, or longer if the law requires it (for example, tax and accounting records).

Under the Australian Privacy Act 1988 you can:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or out of date
• Ask us to delete your information (unless we must keep it by law)
• Unsubscribe from marketing emails at any time using the link in any email
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are not happy with how we handled your request

For any privacy question or request, email australiapurepeptides@gmail.com or use our contact form. We aim to reply within one business day.

We may update this policy from time to time. Changes will be posted on this page with a new date. This policy forms part of our Terms & Conditions.